FAQs

How do I get a library card?

Register in person at the library or fill out the online membership form. Membership fees have been waived until December 31, 2021. 

How do I view my account online?

Visit the library catalogue at tracpac.ab.ca. Log in with the barcode number from your library card and your PIN.

What is my PIN/PASSWORD?

Your default PIN/PASSWORD is the last four digits of your phone number. If you are unsure of your PIN/PASSWORD or would like to reset it, contact us.

How do I search for library items?

Search for books, eBooks, audiobooks, DVDs, video games, and more using the online catalogue TRACpac.

How do I place a hold?

Place holds in person, by phone, or online.

How do I renew my borrowed items?

Renew items in person, by phone, or online.

  • maximum of two renewals
  • item has no current holds
What happens if I return library items past the due date?

Overdue fines are charged at 10¢ per item/per day. *Hanna Municipal Library Board has approved the waiving of overdue fines until June 30, 2021

We respectfully ask that you return library materials on time so other library users can access them.

How do I access downloadable eBooks, audiobooks, magazines, and other digital content?

Visit our eResources page to access digital content.